Effective Date: [2023/7/20]
Last Updated: [September 27, 2024]
This comprehensive Privacy Policy outlines our commitment to protecting your personal information when you use Suki Card’s websites, loyalty program services, and related applications (collectively, our “Services”). This document details how your information is collected, used, disclosed, and safeguarded by Suki Card (“we,” “our,” or “us”). Please review this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.
Introduction and Overview
Suki Card is operated by Onigiri Marketing Campaign Services, which acts as the data controller for the information collected through our Services. By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy periodically, and we will notify you of any significant changes by updating the effective date at the bottom of this policy and, when appropriate, providing additional notice through our website or direct communication.
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect data from children.
Information Collection
We collect several types of information to provide and improve our Services. The types of personal information we collect depend on how you interact with us.
Information You Provide Directly
When you create an account, participate in our loyalty program, make purchases, or otherwise engage with our Services, we collect information you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Contact information (billing address, shipping address)
- Payment information (credit card details, payment method preferences)
- Account credentials (username, password)
- Profile information (profile picture, preferences, interests)
- Communication content (when you contact customer support or communicate with us)
- Transaction data (purchase history, order details, shipping information)
- Any other information you choose to provide
- SMS Opt-in Consent: We collect your express consent (opt-in) to receive SMS messages, which may include marketing, promotional, and transactional content, as part of your loyalty program enrollment or account setup.
Payment information is processed by our third-party payment processors (Stripe and PayPal) according to their respective privacy policies, which can be found at https://stripe.com/privacy and https://www.paypal.com/privacy.
Information Collected Automatically
When you access or use our Services, we automatically collect certain information about your device and usage, including:
- Device Information: browser type, operating system, device type, IP address, and other technical information
- Log Data: access times, pages viewed, referring websites, and browsing patterns
- Location Information: general location based on IP address
- Cookies and Similar Technologies: data collected through cookies, web beacons, pixels, and similar technologiesOur cookies and tracking technologies collect information about how you navigate and interact with our Services. For more detailed information about our use of cookies and how to manage your preferences, please visit our Cookie Policy at https://suki.cards/cookies-policy (updated to match suki.cards).
Information From Third Parties
We may receive information about you from third parties, including:
- Social media platforms when you connect your account
- Business partners with whom we offer co-branded services
- Marketing and analytics providers
- Other sources when you give permission for data sharing
Use of Information
We use the information we collect for various purposes, including to:
- Create and manage your Suki Card account
- Process your transactions and loyalty program activities
- Provide, maintain, and improve our Services
- Personalize your experience and deliver relevant content
- Send transaction confirmations, program updates, and service-related messages
- Communicate with you about products, services, offers, and promotions
- Send SMS notifications, alerts, and marketing messages, where you have provided consent.
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Protect the rights, property, and safety of Suki Card and others
- Comply with legal obligations and enforce our terms
- Develop new features and services based on user preferences
- Enhance security and risk assessment procedures
- Respond to customer service inquiries and support requests
- Consider you for potential employment if you submit an application
Lawful Basis for Processing Your Information
We process your personal information based on one or more of the following legal grounds:
- Fulfillment of our contractual obligations to you when you sign up for our Services or make purchases
- Your consent, which you can withdraw at any time (especially relevant for SMS communications)
- Compliance with legal obligations to which we are subject
- Our legitimate interests in providing and improving our Services, protecting our legal rights, and pursuing business objectives
Sharing of Information
We may share your personal information in the following circumstances:
Service Providers
We share information with vendors, consultants, and service providers who need access to such information to provide services on our behalf, such as:
- Payment processors (Stripe, PayPal)
- Cloud hosting providers
- Analytics services (Google Analytics)
- Marketing and advertising partners (Facebook, Google Ads)
- SMS communication providers (Twilio, for sending transactional and marketing SMS messages on our behalf).
- Customer support services
- Fraud prevention and security services
Business Transfers
If Suki Card is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency). We may also share information when we believe disclosure is necessary to protect our rights, prevent fraud, enforce our policies, or protect the safety of our users or others.
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
Aggregated or De-identified Data
We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.
Third-Party Services and Platforms
Our Services may contain links to other websites or services that are not owned or controlled by Suki Card. We use various third-party services to support our operations:
- Tilda for our online store (https://tilda.cc/privacy/)
- Google Analytics for usage analytics (https://www.google.com/intl/en/policies/privacy/)
- Facebook Pixel for advertising optimization (https://developers.facebook.com/docs/facebook-pixel/implementation/gdpr/)
- Twilio for SMS messaging services (https://www.twilio.com/legal/privacy).We may allow you to sign up and log in using your Google account or other social media accounts. If you choose this option, these platforms will ask your permission to share certain information with us, which may include your name, email address, profile picture, and other details according to their privacy policies.We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access.
Behavioral Advertising and Your Choices
We and our advertising partners may use your information to deliver relevant advertisements to you. These partners may collect information about your online activities over time and across different websites when you use our Services.
You can opt out of targeted advertising through the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Digital Advertising Alliance: http://optout.aboutads.info/
- SMS Communications: You can opt out of receiving marketing SMS messages at any time by replying “STOP” to any message you receive from us, or by contacting our support team. Please note that you may still receive essential transactional or service-related messages even if you opt out of marketing SMS. We do not alter our data collection and use practices when we detect Do Not Track signals from your browser.
Data Security
We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure facilities.
However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems. We encourage you to take steps to protect your personal information, such as keeping your account credentials confidential and logging out of your account after use.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:
- The length of time needed to provide our Services
- Legal obligations we must comply with
- Applicable statute of limitations
- Ongoing or potential disputes
- Our legitimate business interests. When you delete your account, we may retain certain information to prevent fraud, assist with investigations, resolve disputes, analyze usage patterns, or comply with legal requirements.
International Data Transfers
Suki Card is based in the Philippines. By using our Services, you acknowledge that your information will be transferred to and processed in countries where data protection laws may differ from those in your country of residence, including the United States and other countries where we or our service providers operate.
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we implement appropriate safeguards for transfers of your personal information, such as standard contractual clauses approved by the relevant authorities.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
For Users Globally
- Access and Update: You can access and update certain information through your account settings or by contacting us
- Communication Preferences: You can opt out of marketing communications by following the unsubscribe instructions in any marketing email we send
- Cookies: You can manage cookies through your browser settings
- Device Permissions: You can control permissions (such as location) through your device settings
For Users in the European Economic Area, the United Kingdom, and Other Regions
You may have the right to:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information in certain circumstances
- Restriction: Request that we restrict processing of your information
- Data Portability: Receive your information in a structured, commonly used format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdrawal of Consent: Withdraw consent where processing is based on consent
- SMS Opt-out: As detailed in the “Behavioral Advertising and Your Choices” section, you can opt out of SMS communications.
To exercise these rights, please contact us at [email protected] (updated support email) or [email protected]. We will respond to your request within the timeframe required by applicable law. There may be certain situations where we cannot fulfill your request, such as when we have a legal obligation to retain data or need the data to protect our legal rights.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Services. When we make material changes, we will notify you by updating the effective date and, in some cases, providing additional notice (such as a banner on our website or an email notification).
We encourage you to review this Privacy Policy whenever you access our Services to stay informed about our information practices.
Contact Us
If you have questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at:
- Email:
[email protected](Recommended) or[email protected] - Suki Card / Onigiri Marketing Campaign Services, Balangasan Street, Onigiri Building, Philippines. Your privacy is important to us. We are committed to being transparent about our data practices and providing you with meaningful control over your information. Thank you for trusting Suki Card with your personal data.
Effective Date: July 20, 2023
Last Updated: [Current Date, e.g., April 25, 2024]
Key Changes Made:
- Twilio Integration:
- Added “Proof of consent (opt-in) collected for SMS communications” at the very top.
- In “Information You Provide Directly,” added a bullet point on “SMS Opt-in Consent.”
- In “Use of Information,” added a bullet point on “Send SMS notifications, alerts, and marketing messages, where you have provided consent.”
- In “Sharing of Information > Service Providers,” added “SMS communication providers (Twilio, for sending transactional and marketing SMS messages on our behalf).”
- In “Third-Party Services and Platforms,” added “Twilio for SMS messaging services (https://www.twilio.com/legal/privacy).”
- In “Behavioral Advertising and Your Choices,” added a specific section on “SMS Communications” with opt-out instructions (reply “STOP”).
- In “Your Rights and Choices > For Users in the European Economic Area…,” added a mention of SMS Opt-out.
- Brand Consistency: Replaced “Onigiri Suki Card” with “Suki Card” throughout for clarity and consistency with your new branding. The parent company “Onigiri Marketing Campaign Services” remains.
- Cookie Policy Link: Updated
https://onigiri.ph/cookies-policy - Support Email: Updated the primary support email to
[email protected]in the “Your Rights and Choices” and “Contact Us” sections, while keeping[email protected]as an alternative for legacy or internal reference. - Effective Date: Added a “Last Updated” date at the very top and bottom to reflect these changes.
Contact Us
If you have questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Onigiri Marketing Campaign Services
Balangasan Street, Onigiri Building
Philippines
Your privacy is important to us. We are committed to being transparent about our data practices and providing you with meaningful control over your information. Thank you for trusting Suki Card with your personal data.
Effective Date: December 20, 2022
Last Updated: September 27, 2025
