Effective Date: May 29, 2025
This Return Policy applies to digital products and services purchased as part of the Onigiri.ph Loyalty Program, including any bundled access to the mail.onigiri.ph email automation platform.
1. Digital Product Nature
All Onigiri.ph loyalty program offerings, including digital loyalty cards and integrated email automation services, are classified as digital products. These are delivered electronically and cannot be physically returned.
2. Eligibility for Refunds
- General Rule: All sales of Onigiri.ph loyalty program digital products and mail.onigiri.ph services are considered final. No returns or refunds will be issued once access to the digital product or service has been granted.
- Exceptions: Refunds may be considered only under the following circumstances:
- The product or service was not delivered as described.
- There is a technical issue that prevents access or use, and the issue cannot be resolved within a reasonable timeframe after contacting support.
- The purchase was made in error and reported within 48 hours, provided the digital product or service has not been accessed or used.
3. How to Request a Refund
To initiate a refund request, customers must:
- Contact our support team at [email protected] or via the support form on our website.
- Provide the following details:
- Order number
- Product/service name
- Date of purchase
- Reason for the refund request
- Submit any supporting documentation or screenshots if the request concerns a technical issue or product misrepresentation.
4. Review and Resolution Process
- All refund requests will be reviewed within 5 business days.
- If the request meets the eligibility criteria, a full or partial refund will be issued to the original payment method within 10 business days.
- If the request is denied, an explanation will be provided, and additional support may be offered to resolve the issue.
5. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Dissatisfaction with features that are accurately described in the product documentation
- Inability to use the product due to incompatibility with unsupported third-party platforms or devices
- Any use or access of the digital product or service prior to the refund request, except in cases of technical failure or misrepresentation.
6. Modifications to Policy
Onigiri.ph reserves the right to update or modify this Return Policy at any time. The latest version will always be available on our website.
7. Contact
For any questions regarding this policy or to initiate a refund request, please contact:
Email: [email protected]
This policy is designed to provide transparency and comply with global digital product consumer protection standards. Please review it carefully before making a purchase.
